It is a lesson that business owners and managers learn quickly: There is simply more to do than time to do it. And if that isn’t the case, then something is probably wrong.

I can already hear all the Franklin planners popping open and the chants that proper time management is the key to happiness and world peace. But it’s more than that. It’s about balancing our daily activities so that we are providing flawless customer service, pursuing new business and attending to the tiny details that keep our doors open – all in a fluid environment that demands thinking on our feet and personal discipline.

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